Return Your Early Access Pro2 for Max Delivery

Thank you for supporting Valerion during our Kickstarter campaign. We hope you are enjoying your Early Access experience!

As a token of our appreciation, we are extending a special benefit to our Early Access customers:

You may still choose to [keep your Pro 2] for only $1,499. Secure your exclusive price now via the following link: Click here

If you prefer to [return your Early Access Pro 2 in exchange for the Max], please strictly follow the steps below and submit the return form before [November 10, 2025].

【EXTREMELY IMPORTANT】

Please fill out this form: Click here so we can collect the necessary information. For detailed instructions on how to complete the form, please refer to the information below. Attention: The form can only be submitted once. Please check all information carefully before submitting.

Prepare Your Return Package

Packaging Requirements - Must Follow

1) Only return the Pro 2 main unit, the EPP protective case, the original color box, and the outer shipping carton. You could keep the power cord, remote control, and all other accessories. (include the complimentary gimbal stand and 3D glasses, as these two accessories will not be shipped together with your Max.）

2) Attach a label on the outside of the carton with the following information (printed or clearly handwritten):

Valerion Early Access

Backer ID: [Your Backer ID]

Name: [Your Name]

Take Photos for Your Pro 2 - Must Follow

For your protection and to facilitate processing, please take clear photos as evidence. You will be required to upload these with your return form:

1) Left front view of Pro 2 main unit

2) Right front view of Pro 2 main unit

3) Rear view of Pro 2 main unit

4) Bottom view of Pro 2 main unit (showing serial number clearly)

5) The fully packaged return carton

*Sample image could be find thru the link: Click here

Important Reminders:

1) The warehouse will inspect all returned products. If the product is not a genuine Pro 2 or is significantly damaged, your Max will not be shipped.

2) Return shipping & customs fees are your responsibility, as per the Early Access program terms.

3) Please use a reliable courier (such as UPS or DHL). We strongly recommend selecting a tracked and insured service. Lost or damaged parcels in transit are at your own risk.

4) Failure to provide required product photos may result in your return being unverified, and you will be responsible for any losses.

Return Address:

Please ship your Pro 2 to the designated warehouse in your country/region.If you have any questions, please contact support@valerion.com, mention that you are returning an Early Access unit, and our team will assist you.

• United States

• Address: 13200 Loop Road, Fontana, CA, 92337
  Contact Person: FULFILLMENT CENTER
  Phone: +1 9199480020
  Email: ca2@jd.com

• Canada

• Address: 160 CARRIER DR., ETOBICOKE.ON, M9W 5R1
  Contact Person: Daniel
  Phone: 1 (514) 660-3556
  Email: ext.operation.team5@jd.com

• United Kingdom

• Address: D&H General Trading Ltd. Unit 26 Block 2 (Storage Vault), Dunshane Industrial Estate DUNOEE, DD2 3PZ, United Kingdom
  Contact Person: Hao Zhou
  Phone: 07881780632

• European Union countries

• Includes: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
  Note: Returns from non-EU countries (Norway, Switzerland) are not accepted at the Germany warehouse. Please return to the Hong Kong warehouse instead.
• Address: Lui Depot GmbH, Hans-Boeckler-Strasse 18, Neu-Isenburg, Germany Post Code: 63263 Contact Person: DongFeng-(A986) Phone: 0049-1738716888
  

• Australia

• Address: Unit 2C&D, 149 McCredie Rd, Smithfield NSW 2164(access from Pavesi St) Contact Person: Xuefangfei Phone: +61 406 762 669 Email: org.sydoperationsf1@jd.com
  

• Other countries and regions

• All other countries/regions not listed above, including non-EU European countries (e.g., Norway, Switzerland, Iceland, Liechtenstein, Turkey, etc.)
• Address: Unit A2 On 16/F Yee Wah Industrial Building, No. 18 San On Street, Tuen Mun New Territories, Hong Kong Post Code: 999077 Contact Person: Xiaoda Lin Phone: 64072388
  
  

Review and Notification

After you submit the form, your information and product photos will be reviewed around 10-15 business days by our team.The result will be sent to you by email.

Max Delivery

Once your return is verified and received by our warehouse, your Max will be shipped around 10-15 business days. If there are any problems with your return (wrong item, severe damage, incorrect form info, missing photos, etc.), your Max cannot be shipped.

To ensure a smooth delivery of your Max, please carefully follow each step outlined above.Thank you for your support!