Vulnerability Disclosure Policy

Introduction
This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to us. We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always acting in compliance with it. We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures.
Reporting
If you believe you have found a security vulnerability, please submit your report to us using the following link email:support.eu@valerion.com. In your report please include:
· Model number on which the vulnerability can be observed
· Title of vulnerability (mandatory)
· Description of vulnerability (this should include a summary, supporting files and possible mitigations or recommendations) (mandatory)
· Impact (what could an attacker do?) (mandatory)
· Steps to reproduce. These should be a benign, non-destructive, proof of concept. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities, such as sub-domain takeovers.
· Contact Information. If you would like us to follow-up with you with status reports, please provide us with sufficient contact information, such as contact name and email address, so that we can keep in touch with you. You are not required to provide contact information to submit a report. Please note
your contact information will only be used to contact you regarding the vulnerability you reported and will not be used for any other purpose. Your personal information will be protected as described in
Privacy Policy (https://valerion.com/policies/privacy-policy).
What to expect
After you have submitted your report, and if you provide contact information, we will respond to your report within 7 calendar days to acknowledge the receipt of your report and aim to triage your report within 15 working days. We'll also keep you informed of our progress, including but not limited to:
· Status update of your report.
· Significant new information regarding to your report.
· Changes to existing fix plans.
· Disclosure plans, if any
Priority for remediation is assessed by looking at the impact, severity and exploit complexity.
Vulnerability reports might take some time to triage or address. You are welcome to enquire on the
status but should avoid doing so more than once every 14 days. This allows our teams to focus on the
remediation. We will notify you when the reported vulnerability is remediated, and you maybe invited to confirm that the solution covers the vulnerability adequately. Once your vulnerability has been resolved, we will request to disclose your report. We'd like to unify guidance to affected users, so please do continue to coordinate with us.
Guidance

You must NOT:
· Break any applicable law or regulations.
· Access unnecessary, excessive or significant amounts of data.
· Modify data in the organization's systems or services.
· Use high-intensity invasive or destructive scanning tools to find vulnerabilities.
· Attempt or report any form of denial of service, e.g. overwhelming a service with a high volume of requests.
· Disrupt the organization's services or systems.
Security Support Period
We take the growing risk of security threats to our products very seriously. We have long been
committed to the ongoing effort to continuously provide security updates for our products. Device
models will be supported with security updates for at least 2 years from their launch day which can be found below. We publish and update the End Of Life (EOL) device model list below on a periodic
basis which includes the device models that are end of support and will not be maintained by any
security updates, so you can check if your device is still supported. *Some device models maybe supported with security updates for 3 years or even longer, depending on the actual situation. If a
security vulnerability with extremely high risk is disclosed, we may still provide necessary security updates to you, even if your device is in the EOL product list.

The support period will not be shortened after publication. If the defined support period is extended, we will update the lists below as soon as possible to help you check whether your device can still receive security updates.