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Thank you for supporting Valerion during our Kickstarter campaign. We hope you are enjoying your Early Access experience!
As a token of our appreciation, we are extending a special benefit to our Early Access customers:
You may still choose to [keep your Pro 2] for only $1,499. Secure your exclusive price now via the following link: Click here
If you prefer to [return your Early Access Pro 2 in exchange for the Max], please strictly follow the steps below and submit the return form before [November 10, 2025].
Please fill out this form: Click here so we can collect the necessary information. For detailed instructions on how to complete the form, please refer to the information below. Attention: The form can only be submitted once. Please check all information carefully before submitting.
1) Only return the Pro 2 main unit, the EPP protective case, the original color box, and the outer shipping carton. You could keep the power cord, remote control, and all other accessories. (include the complimentary gimbal stand and 3D glasses, as these two accessories will not be shipped together with your Max.）
2) Attach a label on the outside of the carton with the following information (printed or clearly handwritten):
Valerion Early Access
Backer ID: [Your Backer ID]
Name: [Your Name]
For your protection and to facilitate processing, please take clear photos as evidence. You will be required to upload these with your return form:
1) Left front view of Pro 2 main unit
2) Right front view of Pro 2 main unit
3) Rear view of Pro 2 main unit
4) Bottom view of Pro 2 main unit (showing serial number clearly)
5) The fully packaged return carton
*Sample image could be find thru the link: Click here
1) The warehouse will inspect all returned products. If the product is not a genuine Pro 2 or is significantly damaged, your Max will not be shipped.
2) Return shipping & customs fees are your responsibility, as per the Early Access program terms.
3) Please use a reliable courier (such as UPS or DHL). We strongly recommend selecting a tracked and insured service. Lost or damaged parcels in transit are at your own risk.
4) Failure to provide required product photos may result in your return being unverified, and you will be responsible for any losses.
Please ship your Pro 2 to the designated warehouse in your country/region.If you have any questions, please contact support@valerion.com, mention that you are returning an Early Access unit, and our team will assist you.
After you submit the form, your information and product photos will be reviewed around 10-15 business days by our team.The result will be sent to you by email.
Once your return is verified and received by our warehouse, your Max will be shipped around 10-15 business days. If there are any problems with your return (wrong item, severe damage, incorrect form info, missing photos, etc.), your Max cannot be shipped.
To ensure a smooth delivery of your Max, please carefully follow each step outlined above.Thank you for your support!